Set up your StrataDesk email.

1. For a computer, open ksuite.infomaniak.com/mail.
2. For a phone, install the official Infomaniak Mail app from the Apple App Store or Google Play.
3. Sign in with the Infomaniak account ID and password supplied during onboarding.
4. Choose the alex@harbourview.example mailbox if more than one mailbox appears.

This sign-in is different from manual IMAP setup. If you received only an email address and mailbox password, use one of the client guides below.

1. Open Outlook, then select the Settings cog.
2. Open Accounts → Your accounts, then choose Add account.
3. Enter alex@harbourview.example and select Continue.
4. Choose IMAP. If the server fields are hidden, select Show more.
5. Enter the incoming and outgoing settings exactly as shown on this page.
6. Enter your mailbox password, then select Continue.

New Outlook may sync the account through Microsoft Cloud. Use another client if your organisation does not permit that connection.

1. Open Outlook → File → Add Account.
2. Enter your email, tick Let me set up my account manually, then select Connect.
3. Choose IMAP.
4. For incoming mail, use port 993 and SSL/TLS.
5. For outgoing mail, use port 587 and STARTTLS.
6. If asked, turn on My outgoing server requires authentication and use the same credentials as incoming mail.
7. Enter your mailbox password, select Connect, then Done.

1. Open Outlook. Select Outlook → Settings → Accounts.
2. Select the + button, then Add Account.
3. Enter your full email address and select Continue.
4. Choose IMAP. Where offered, choose Sync directly with IMAP rather than Microsoft Cloud.
5. Open Advanced settings and enter the server, port and security values shown here.
6. Select Add Account, then allow a few minutes for folders to appear.

1. Open Outlook and tap your profile picture.
2. Tap the Settings cog → Add Mail Account → Add Email Account.
3. Enter your full StrataDesk email address and tap Add Account.
4. If prompted for a provider, choose IMAP or Other.
5. Turn on Advanced settings and enter both server sections exactly as shown.
6. Enter your mailbox password and tap Sign in.

Outlook mobile may process IMAP data through Microsoft services. The Infomaniak Mail app avoids third-party mailbox access.

Do not use Outlook Lite. Infomaniak advises that it does not support IMAP.

1. Confirm that your onboarding instructions include an Infomaniak account login.
2. On the device, open config.infomaniak.com.
3. Choose email configuration and follow the prompts to download the profile.
4. Open Settings, tap Profile Downloaded, then tap Install.
5. Enter the requested mailbox password and finish the installation.

Or set it up manually

1. Open Settings → Apps → Mail → Mail Accounts → Add Account.
2. Tap Other → Add Mail Account, enter your name, full email and mailbox password.
3. Select IMAP, then enter mail.infomaniak.com under both Incoming and Outgoing Mail Server.
4. Use your full email as the username in both sections, then tap Next → Save.

On iOS 17 or earlier, start at Settings → Mail → Accounts → Add Account.

1. Open Mail → Add Account. Choose Other Mail Account.
2. Enter your display name, full email address and mailbox password.
3. If setup cannot verify automatically, enter mail.infomaniak.com for both incoming and outgoing servers.
4. Confirm the account type is IMAP, then select Sign In.
5. Choose Mail for the apps you want to use and select Done.

1. Open Gmail, tap your profile picture, then Add another account.
2. Choose Other and enter your full StrataDesk email address.
3. Choose Personal (IMAP), then enter your mailbox password.
4. For the incoming server, enter mail.infomaniak.com and keep port 993 with SSL/TLS.
5. For the outgoing server, enter the same server with port 587 and STARTTLS.
6. Leave Require sign-in on and use your full email as the username.
7. Choose your notification and sync options, then tap Next.

1. Open Thunderbird’s menu and choose New Account → Existing Mail Account.
2. Enter your name, full email address and mailbox password.
3. Select Configure manually.
4. Set incoming protocol to IMAP, server to mail.infomaniak.com, port to 993 and security to SSL/TLS.
5. Set outgoing server to mail.infomaniak.com, port to 587 and security to STARTTLS.
6. Use your full email for both usernames, select Re-test, then Done.